Our Support Commitment:

At Travelers Mobile our customer support goal is to ensure your communications are uninterrupted while you travel .  Our process is designed to give you the most convenient and worry free experience.  From Auto Activation to our dedicated support team who understand your travel communications needs.  Our support staff are equipped with the tools and authority to ensure you are satisfied.   All our online instructions and resources are reviewed regularly for accuracy.  If you cannot find the answer to your issue in our FAQ, please call our toll free number,

Our commitment to you: We will respond to all your inquiries by the next business day.  Guaranteed.

Please Note: For Issues concerning the services of the carrier you have selected, please contact the carrier directly first. While Travelers Mobile will advocate on your behalf with carriers, we are not able to directly impact your service. For other issues please Email us:

For Sales Inquiries
For After Sales Support
Toll Free from anywhere: 800-995-2052

Please review the list of FAQ’s below before contacting support;

 

Can I call forward my home service to my travel phone service?
​Yes, In order for family, friends and business associates to contact you while traveling, we recommend you change your voice mail message to inform people to call your new local number at your travel destination or, if you would rather, Call Forward your phone to the new local number at your travel destination. Note: Make sure you have a call-forwarding package from your home carrier in place before you travel as their fees quickly stack up. In addition, you’ll need a long-distance plan on your home number, because calls forwarded to a US number are classified as long distance.

For a more convenient temporary call forward service, we recommend the Roamer App.

http://roamerapp.com

How do I enable Data when I Change my SIM?
When you change networks, you need to change the APN (Access Point Name)setting in the settings area of your unlocked GSM Phone.  You will need to use the APN settings for the carrier of the SIM you choose;

There is a tool provided that will change your Iphone or Android phone settings when you travel and when you return home.

Configure your Smartphone

If you have a Smartphone you will need to configure the Access Point Name (APN) to use data before your trip select the tab below that reflects your phone.

Before you Travel

Bookmark the following link in your iPhone browser;

www.travelersmobile.com/iPhone

When you Travel

1. With your Travel SIM in your iPhone.
2. Select a WiFi location such as at the airport. Ensure that your WiFi settings are on.
3. Click the bookmark previously stored.
Select the carrier for your travel SIM.
5. Follow the configuration instructions to configure your iPhone for data.
Enjoy your trip, saving money!
If you do not have WiFi access for your iPhone, please select the manual configuration tab for manual APN configuration instructions.

Before you Travel

1. Install the Tweakker Universal Configuration App on your Phone by clicking the Google Play Store button.
Google Play Store

When you Travel

1. With your Travel SIM in your iPhone.
2. Select a WiFi location such as at the airport. Ensure that your WiFi settings are on.
3. Select the Universal Configuration APP
4. Select the carrier for your travel SIM.
4. Follow the configuration instructions to configure your Phone for data.

Enjoy your trip, saving money!
If you do not have WiFi access for your iPhone, please select the manual configuration tab for manual APN configuration instructions.1.

If the configuration utilities will not set the APN in your phone, or you have a different device, choose the link for your Travel SIM carrier instructions below for manually setting the APN.

Red Pocket USA
Rogers Canada
Fido Canada
Bell or Virgin Cananda
Lebara UK
Lebara Australia
TelCell Mexico

Note: If setting APN Manually, make sure you record your original APN so you can reset it on your return.

How Does it Work?

While you plan your trip, plan your Mobility.

The Travelers Mobile money savings strategy is simple;

  • Unlock your Phone: In order to be free from your local carrier you need an unlocked GSM Phone.  You can unlock your phone with Travelers Mobile or, alternatively you could use a mobile MiFi device for data only.
  • Connect to a local carrier:  Travelers Mobile can connect you directly to a local network in the US,  UK, Canada or with a world plan, eliminating roaming fees all together.  Local carriers always deliver the best mobile calling value.
  • Use no contract and prepaid plans: All Travelers Mobile plans are prepaid, which means you are never locked into any long term contract or any extra fees.   With no contract and prepaid plans, there is never a nasty surprise when you get home.
  • Deliver and Setup before travel:  Travelers Mobile delivers your SIM and plan to your home, before your travel.  If requested, activation and calling plans are managed by Travelers Mobile, the day you travel.  This eliminates any delays in mobile service the moment you arrive at your destination.
  • Best Prices: Travelers Mobile prices are all inclusive, no extra fee for SIM, Shipping or Sales Tax. With Travelers Mobile you can shop with confidence; Purchase any USA SIM and Plan from our site and if you find a comparable SIM and Plan* for a lower price from anywhere in Canada before your activation we will gladly refund the difference.

First time USA bound customers go to the Step by Step Guide.   Returning customers go to the  Travelers Mobile Store

How do I change my SIM?

To Change your SIM follow the steps below:

  1. Remove the back cover of your phone.
  2. Remove the battery
  3. Slide the SIM out from its slot, using your finger.
  4. Slide in the new SIM making sure the cut out is in the same place as indicated on the phone
  5. Replace the battery
  6. Replace the back
  7. Turn on phone to test.


How do I Unlock my Phone?
In order to use any SIM other than your local carrier SIM, you must have an unlocked phone. If you have a phone which has been locked by your local carrier because it was purchased on a term contract, you may be able to get your carrier to unlock it for you if the term is complete. Otherwise you may need to have your phone unlocked by an unlocking service.

Once you have an Unlock code for your phone, you are ready to Unlock it. With most phones it is a simple as the following;

Unlock Phone
Unlock Phone
Order your carrier or manufacturer based unlock code. Guaranteed safe and secure.
Price: $14.95
Carrier :
Manufacturer :
IMEI Code :

Certain phone models require a specific key code. Please contact us for more details.

How do I find My IMEI ?

Dial it in. Most phones have a very simple key-in method to retrieve IMEI/MEID numbers: enter a 5-digit string—*#06#—and the number will be displayed on your phone.

* This is not true for all carriers or phones. For example, while an iPhone on the AT&T network will return the MEID number, an iPhone on the Verizon network dials the number and reaches a recording that says, “Your call cannot be completed as dialed.” Good thing there are other methods!

Go to the dial screen on your phone. On the keypad, enter *#06# without any spaces, as shown:

Copy your IMEI. The IMEI will appear as you dial the final character, and should call the information automatically without your having to hit dial or send.

* Consider adding *#06# as a phone contact. That way you don’t have to look it up again!

1. Turn the phone completely off. As with any electronic device, it’s always best to power down before you start poking around the innards. It’s doubtful the phone will give you a jolt, but you could fritz out phone easily, and then what good would there be in having your IMEI?

Remove the back cover. Slide the back open carefully, and remove the battery.

Find the IMEI. Look in the empty battery slot for a white label noting the IMEI (highlighted in yellow here). It should be 15 or 17 digits, not including a few forward slashes, and shouldn’t contain any letters. Only the first 15 digits are needed.

Tap Settings. This will open up the Settings window where you can set and see all your preferences.

Scroll down to General, and tap that. You will be shown a list of all the basic information about your pad or tablet. Tap the About field, highlighted on the iPhone below:

Locate your MEID. Scroll down the information list that tells you about your songs, videos, photos, etc. Towards the bottom, you will see MEID and to the right of that, a 14-digit number. This is your MEID. Shown below on an iPad:

Look on iTunes. Connect your iPhone to your computer, and launch iTunes.

Locate your phone. It will be listed on the left-hand column, under the heading Devices. At the top you will see a picture of your phone, along with your name, capacity, software version, serial number, and phone number.

Click on your phone number. When you click on your phone number in iTunes, it will toggle between your number and your MEID.

Use the dial method. From the phone keypad, enter *#06#, and your IMEI will be displayed.

Look under the battery. Like all phones with an accessible battery, the IMEI is located on a label underneath.

Look in settings. From the home screen, press Menu, then Settings, then About phone, and then Status. Your IMEI (or IMSI) will be located on the resulting screen.

Locate the original packaging for your mobile device. Don’t worry about the booklet; look for the box.

Locate the barcode label stuck to your box. It might have been placed over the opening to act as a seal.

Look for the IMEI. It should be clearly labeled and is usually listed together with the barcode and serial number.

  • Write your IMEI down before your phone gets lost or stolen.
  • If your mobile phone is stolen, you can call or go to the nearest service center of your mobile network and give that IMEI number to staff to block your phone.
  • Not all phones have an IMEI number. Currently, it’s on all GSM and UMTS mobile phones commonly found in Europe, Asia, Africa, Australia, and increasingly in America. AT&T & T-Mobile are the major US carriers using GSM with IMEI numbers, but there are growing numbers of regional carriers who are switching to GSM like Centennial Wireless, Highland Cellular, Dobson Cellular to name a few. Verizon and Sprint phones will generally not have IMEI numbers but rather MEID numbers—unless they have a dual mode module for overseas use. Most pre-paid and non-contract phones in America don’t have IMEIs; the same applies to disposable phones throughout Europe, Asia, and Africa.

Warnings

  • Blocking a stolen or lost phone via the IMEI will cut off all communication between your phone and your carrier, making it impossible for the phone to be recovered via tracking. Only do this as a last resort if your phone contains sensitive information.
  • Some thieves replace the IMEI numbers of phones they steal with the IMEIs of other devices. If you purchased a phone from someone or someplace you don’t quite trust, try to research whether or not your supposed IMEI actually goes with that model of phone.

How long to Unlock ?
Performing the actual unlock on a phone takes under 60 seconds. Simply enter the unlock code into the phone. However, note that it can take several hours up to two business days for the unlock code to be generated by Travelers Mobile.
Yes, it is perfectly legal to unlock your phone. If you have completed your contract your carrier will do it for you, for a fee. Unlocking your phone has no impact on your carrier, you can still use them and the service will be as it was with your phone locked. In effect the only change resulting from unlocking your phone will be to allow you to use your phone on other carriers while traveling.

Unlocking does not free you from your obligations of your contract.

What is Roaming ?
Your regular mobile network carrier only covers a certain geographic area, this means that when you travel outside that area you must purchase additional coverage on a different network. This process is called “roaming.”

Sometimes you can purchase a roaming package that entitles you to a certain number of calling minutes and text messages, or a certain amount of data directly from your carrier. These packages are very expensive, and if you exceed the allocated talk, text, or data limits, you run the risk of paying even higher overage charges. Charges for Canadians in the US can reach as much as $1.50 per calling minute and $20 per megabyte.
All of our products connect you directly to a US network, eliminating roaming fees.

What Phones can I use?
In general you can use any unlocked GSM phone/device with all regular plans, or you can use a locked smartphone (WiFi enabled) with our Mobile Data (MiFi) plans. It is best to make sure your phone/device is compatible with the network of the carrier you choose.
Will Unlocking save me money?
Yes! When you travel outside of your country, your local provider will charge you hefty ROAMING fees. By unlocking your phone, you can purchase no contract prepaid plans in the country you are travelling to, and save hundreds, sometimes thousands of dollars. Unlocking is a one time cost, with a phones lifetime of benefits.
Can I use my regular phone number?
No, you receive a new phone number in your destination country
How do I know my Travel phone number?
You will receive your new phone number, when your SIM is activated, or the number os printed on your SIM if pre-activated. In additions you can check the About Phone, Status on your phone, when you arrive at your destination.
What is a SIM Card?
A SIM card (Subscriber Identity Module)is a chip you insert into a mobile device to allow it to connect to a specific wireless network. The SIM card also acts as a mini SD card, storing the mobile phone number you use on that network, your phone book, and the text messages and other data that normally sits on your phone. SIM cards are interchangeable between devices, allowing you to transfer your talk, text, or data plan to other handsets easily.
Will this really save money
Yes it most certainly will.

Most savings are in the 98% range, but it all depends on your calling plans and your home network roaming fees.

Can I use Tethering?

None of our carriers actively block or control Tethering, but they also do not actively support Tethering for phones not purchased from them.

Tethering is controlled more by the device than the network. Many phones are sold with Tethering restrictions placed in the phone by the original carrier, and unlocking does not remove those restrictions. There is a difference between an unlocked phone and an unbranded phone. An unlocked phone has the SIM lock removed, but all other branding installed by the original carrier remains, which can include Tethering Restrictions. An unbranded phone is a phone purchased direct from the manufacturer and does not have any carrier based locks or branding installed ever. IPhoners purchased direct from Apple are unbranded.

In addition, changes and upgrades to the various operating systems can change a phones ability to Tether.

As such the answer is a bit vague. Yes we have tested Tethering on several brands of phones, but all have been unbranded phones. We have had many reports of Tethering not working on various branded phones. Tethering is available if your phone supports it. No carriers will support any services like Tethering which can be affected by phone related restrictions.

Full Red Pocket Instructions

Getting Started with your Red Pocket Mobile Service in the USA

Please Note, when you start to use this SIM, you must follow these steps, before the SIM will allow calling. If you fail to follow the instructions for the first two steps first, your SIM will not work.

1. Activate the SIM,
2. Apply the Calling Plan PIN,
3. Set Up Data.

Note: You must apply your calling plan PIN within 24 hours of activating your SIM. we recommend you activate your SIM and apply your PIN on the day you travel to the USA.

Activate the SIM:

SIM Activation prepares your SIM for use and assigns a new phone number to the SIM.
To Activate your Red Pocket SIM follow the link http://goredpocket.com//activate/
Be sure to select the GSM Device activation.

Apply Calling Plan PIN:

Applying the Calling Plan PIN attaches the credit from your calling plan PIN to your SIM so you can use it to make calls.
To Apply your Red Pocket PIN to your SIM follow the link http://goredpocket.com/easyrefill#
Enter the Red Pocket phone Number, you received when you activated the SIM.

Once your SIM has been activated and the calling plan PIN applied, your phone ill be ready for normal use. At this point in time, reboot your phone. (Power off and power back on.) This will connect your phone to the Red Pocket Network if you are in the US.

Set Up Data:
If you are using Data you will need to configure the APN (Access Point Name) in your phone settings.
To configure the APN for Red Pocket follow the link http://goredpocket.com/configure
Follow the on screen instructions.

Or Set manually

Find the APN or Network Settings in your phone set-up area:


Name: Red Pocket USA
APN: att.mvno
Proxy: proxy.mvno.rpmobileweb.com
Port: 80
Username: Not set
Password: Not set
Server: 66.209.11.33
MMSC: http://mmsc.cingular.com
MMS Proxy: proxy.mvno.rpmobileweb.com
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: Not set
APN type: default,supl,mms


Note: Make sure “Use Packet Data” is ticked/checked on under Mobile Networks.

Data Roaming should be off or unchecked.

New Plans or refills:
While travelling in the USA you can purchase your new calling plan or refill your calling plan by purchasing a refill Voucher PIN. To purchase a Refill Voucher PIN go to most gas stations, drug stores or Walmart stores in the USA. Or on-line go to: http://travelersmobile.com Simply select “No SIM” for the SIM Type, your refill PIN will be automatically emailed to you right away.

Check your Red Pocket Mobile expiration date at any time, and at no charge, by entering *777# on your handset and pressing the CALL or SEND button. If you do not refill your Red Pocket Mobile account prior to your expiration date, you will lose service. If your account has a zero balance for more than 30 days, your account may be disconnected and you may lose your phone number and the SIM will expire.  Expired SIMS cannot be reactivated.

How do I Activate my US SIM?

Managing your US Phone & Plan

Online Activation

Lycamobile

SIM Activation prepares your SIM for use, applies the prefunded calling plan and assigns a new phone number to the SIM. Please Note, To activate this SIM for use in the USA, you must goto http://www.activationcontrol.com/ on any device and enter the SIM ICCID (This is printed on your SIM) and the Zip code for the location you want your phone number to be located (You can obtain ZIP codes with Google, simply enter ZIP and your desired location). Your SIM is prefunded so there is nothing further to do.

If you have problems activating your SIM, simply email sales@travelersmobile.com the SIM ICCID plus the ZIP Code you want the phone number in, and we can activate it for you.

When you place the SIM in your phone and restart your phone, the SIM will automatically set your APN. If it is not set, restart your phone.

Once you are in the USA if you have any issues with the service call 612 from your Lycamobile phone or 1-866-277-3221 from any phone.

Red Pocket

If you have the Red Pocket SIM Follow the Following Links

1. Online SIM Activation

2. Online Plan Assigning (Refill)

3. Phone Configuration

Red Pocket APN

Find the APN or Network Settings in your phone set-up area:

Name: Red Pocket USA
APN: att.mvno
Proxy: proxy.mvno.rpmobileweb.com
Port: 80
Username: Not set
Password: Not set
Server: 66.209.11.33
MMSC: http://mmsc.cingular.com
MMS Proxy: proxy.mvno.rpmobileweb.com
MMS Port: 80
MCC: 310
MNC: 410
Authentication type: Not set
APN type: default,supl,mms

Note: Make sure “Use Packet Data” is ticked/checked on under Mobile Networks.

Data Roaming should be off or unchecked.

Can I call forward my home service to my travel phone service?
​Yes, In order for family, friends and business associates to contact you while traveling, we recommend you change your voice mail message to inform people to call your new local number at your travel destination or, if you would rather, Call Forward your phone to the new local number at your travel destination. Note: Make sure you have a call-forwarding package from your home carrier in place before you travel as their fees quickly stack up. In addition, you’ll need a long-distance plan on your home number, because calls forwarded to a US number are classified as long distance.

For a more convenient temporary call forward service, we recommend the Roamer App.

http://roamerapp.com

How do I change my SIM?

To Change your SIM follow the steps below:

  1. Remove the back cover of your phone.
  2. Remove the battery
  3. Slide the SIM out from its slot, using your finger.
  4. Slide in the new SIM making sure the cut out is in the same place as indicated on the phone
  5. Replace the battery
  6. Replace the back
  7. Turn on phone to test.


Can I use my regular phone number?
No, you receive a new phone number in your destination country
How do I know my Travel phone number?
You will receive your new phone number, when your SIM is activated, or the number os printed on your SIM if pre-activated. In additions you can check the About Phone, Status on your phone, when you arrive at your destination.
What happens if I lose my SIM?
The SIM and calling plan is prepaid, as such it is like cash, if you lose it or it is stolen, there is no refund.
What happens to my SIM card if I let it expire?
SIM Cards generally expire 30 days after your last plan expires. If you let it expire, it simply expires, the phone number also expires and can never be reactivated. You will have to purchase a new plan and receive a new SIM Card.
Can I use Tethering?

None of our carriers actively block or control Tethering, but they also do not actively support Tethering for phones not purchased from them.

Tethering is controlled more by the device than the network. Many phones are sold with Tethering restrictions placed in the phone by the original carrier, and unlocking does not remove those restrictions. There is a difference between an unlocked phone and an unbranded phone. An unlocked phone has the SIM lock removed, but all other branding installed by the original carrier remains, which can include Tethering Restrictions. An unbranded phone is a phone purchased direct from the manufacturer and does not have any carrier based locks or branding installed ever. IPhoners purchased direct from Apple are unbranded.

In addition, changes and upgrades to the various operating systems can change a phones ability to Tether.

As such the answer is a bit vague. Yes we have tested Tethering on several brands of phones, but all have been unbranded phones. We have had many reports of Tethering not working on various branded phones. Tethering is available if your phone supports it. No carriers will support any services like Tethering which can be affected by phone related restrictions.

Full Lebara UK Instructions

Activating the SIM:

Your Lebara SIM is pre activate and ready for use. Once in the UK, place the Lebara SIM into your phone and Dial *#100# and press the call button to display your Lebara number on your handsets screen.

Plans and Refills:

You can purchase an instant refill by going to http://lebara.co.uk/shop. Some international credit cards are not accepted on-line in the UK, as such you can purchase a Lebara refill voucher at any local Tesco store in the UK or many conner stores. In addition there are at least 3 retail locations at London Heathrow Airport.

Once you have your voucher code enter *#1345# and your voucher number followed by # on your handset and pressing the CALL or SEND button. Or you can apply your voucher on-line l by going to http://lebara.co.uk/instant-select.

Customer Service:

For customer service once your phone is activated dial 5588 from your mobile phone.

While traveling in the UK you can contact Lebara UK direct at: 0870 075 5588

Additional contact information is available at: http://lebara.co.uk/contactus.

Lebara UK APN

Find the APN or Network Settings in your phone set-up area:

Name: Lebara UK
APN: uk.lebara.mobi
Proxy: Not Set
Port: Not Set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.lebara.co.uk/servlets/mms
MMS Proxy: 212.183.137.012
MMS Port: 8799
MCC: 234
MNC: 15
Authentication type: Not set
APN type: default,supl,mms

Note: Make sure “Use Packet Data” is ticked/checked on under Mobile Networks.

Data Roaming should be off or unchecked.

Can I call forward my home service to my travel phone service?
​Yes, In order for family, friends and business associates to contact you while traveling, we recommend you change your voice mail message to inform people to call your new local number at your travel destination or, if you would rather, Call Forward your phone to the new local number at your travel destination. Note: Make sure you have a call-forwarding package from your home carrier in place before you travel as their fees quickly stack up. In addition, you’ll need a long-distance plan on your home number, because calls forwarded to a US number are classified as long distance.

For a more convenient temporary call forward service, we recommend the Roamer App.

http://roamerapp.com

How do I change my SIM?

To Change your SIM follow the steps below:

  1. Remove the back cover of your phone.
  2. Remove the battery
  3. Slide the SIM out from its slot, using your finger.
  4. Slide in the new SIM making sure the cut out is in the same place as indicated on the phone
  5. Replace the battery
  6. Replace the back
  7. Turn on phone to test.


Can I use my regular phone number?
No, you receive a new phone number in your destination country
How do I know my Travel phone number?
You will receive your new phone number, when your SIM is activated, or the number os printed on your SIM if pre-activated. In additions you can check the About Phone, Status on your phone, when you arrive at your destination.
What happens if I lose my SIM?
The SIM and calling plan is prepaid, as such it is like cash, if you lose it or it is stolen, there is no refund.
What happens to my SIM card if I let it expire?
SIM Cards generally expire 30 days after your last plan expires. If you let it expire, it simply expires, the phone number also expires and can never be reactivated. You will have to purchase a new plan and receive a new SIM Card.
Can I use Tethering?

None of our carriers actively block or control Tethering, but they also do not actively support Tethering for phones not purchased from them.

Tethering is controlled more by the device than the network. Many phones are sold with Tethering restrictions placed in the phone by the original carrier, and unlocking does not remove those restrictions. There is a difference between an unlocked phone and an unbranded phone. An unlocked phone has the SIM lock removed, but all other branding installed by the original carrier remains, which can include Tethering Restrictions. An unbranded phone is a phone purchased direct from the manufacturer and does not have any carrier based locks or branding installed ever. IPhoners purchased direct from Apple are unbranded.

In addition, changes and upgrades to the various operating systems can change a phones ability to Tether.

As such the answer is a bit vague. Yes we have tested Tethering on several brands of phones, but all have been unbranded phones. We have had many reports of Tethering not working on various branded phones. Tethering is available if your phone supports it. No carriers will support any services like Tethering which can be affected by phone related restrictions.

Full Virgin Mobile Instructions

Please Note, when you start to use this SIM, you must follow steps, before the SIM will allow calling. If you fail to follow the instructions for these two steps first, your SIM will not work.

1. Activate the SIM,
2. Apply the Calling Plan PIN

You must apply your calling plan PIN within 24 hours of activating your SIM. we recommend you activate your SIM and apply your PIN on the day you travel to the USA.

Activating the SIM:

SIM activation can be done directly on the http://Virginmobile.ca website, or by calling 1-888-999-2321.

If you ordered a calling plan, the Pay As You Go voucher PIN number will be emailed to you separately. If you do not have a Voucher PIN you may purchase one when activating with a credit card.

Apply Calling Plan PIN:

While activating your SIM you will choose your Pre Paid Plan. With Virgin you can select to use the pay by the minute plan or any of the pre paid monthly plans. You will find the most up to date plan details on the http://Virginmobile.ca website. NoteL Pre Paid voucher PINs can be used to fund both Pay by the Minute plans and Monthly plans. < Once your SIM has been activated and the calling plan PIN applied, your phone ill be ready for normal use. At this point in time, be sure the SIM card is in the phone and reboot your phone. (Power off and power back on.) This will connect your phone to the Red Pocket Network if you are in the US.

Inserting SIM Card:

You will typically find the SIM card in your phone beneath the battery. Swap out your home SIM card with your travel destination SIM card. For detailed instructions go to:

http://travelersmobile.com/faq/changesim/

TIP: Take a piece of cellophane tape with you so you can tape your Home SIM into the Travel SIM card holder while you are traveling.

To Use Data:

If you have a Smartphone you will need to configure the Access Point Name (APN) to use Data. For downloading configuration utility, go to:

http://travelersmobile.com/faq/configure/

Run the configuration utility from a WiFi location when you have the local SIM for your travel destination installed, (At the airport, or your hotel.)

TIP: Be sure to save your Home APN configuration before you input the travel destination SIM configuration so you can return home and return your home configuration easily. Most carriers SIMs can be configured with the configuration utility if you forget.

New Plans or refills:

While travelling in Canada you can purchase your new calling plan or refill your calling plan by purchasing a refill Voucher PIN. To purchase a Refill Voucher PIN go to most gas stations, drug stores or Walmart stores in Canada. Or on-line go to: http://travelersmobile.com/can-refill/

Customer Service:

For customer service once your phone is activated dial 611 from your mobile phone. While travelling in Canada you can contact Virgin Mobile direct at: 1 800 667-0123

Additional contact information is available at: virginmobile.ca/en/support/contact-us.

how do I activate my Virgin Mobile SIM

Activating the SIM:

SIM activation can be done directly on the http://Virginmobile.ca website, or by calling 1-888-999-2321.

How Do I apply my Virgin Mobile Calling Plan SIM

Apply Calling Plan PIN:

While activating your SIM you will choose your Pre Paid Plan. With Virgin you can select to use the pay by the minute plan or any of the pre paid monthly plans. You will find the most up to date plan details on the http://Virginmobile.ca website. NoteL Pre Paid voucher PINs can be used to fund both Pay by the Minute plans and Monthly plans. < Once your SIM has been activated and the calling plan PIN applied, your phone ill be ready for normal use. At this point in time, be sure the SIM card is in the phone and reboot your phone. (Power off and power back on.) This will connect your phone to the Red Pocket Network if you are in the US.

Bell or Virgin APN
Find the APN or Network Settings in your phone set-up area:

Name: Bell or Virgin Canada
APN: inet.bell.ca
Proxy: web.wireless.bell.ca
Port: 80
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.bell.ca/mms/wapenc
MMS Proxy: web.wireless.bell.cat
MMS Port: 80
MCC: 302
MNC: 610
Authentication type: Not set
APN type: default,supl,mms

Note: Make sure “Use Packet Data” is ticked/checked on under Mobile Networks.

Data Roaming should be off or unchecked.

Rogers APN

Find the APN or Network Settings in your phone set-up area:

Name: Rogers
APN: rogers-core-appl;1.apn
Proxy: Not Set
Port: Not Set
Username: Not set
Password: Not set
Server: Not set
MMSC: Not set
MMS Proxy: Not set
MMS Port: Not set
MCC: 302
MNC: 720
Authentication type: Not set
APN type: default,supl,mms

Note: Make sure “Use Packet Data” is ticked/checked on under Mobile Networks.

Data Roaming should be off or unchecked.

Fido APN

Find the APN or Network Settings in your phone set-up area:

Name: Fido Canada
APN: Fido-core-appl1.apn or LTEMOBILE.APN
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.fido.ca
MMS Proxy: 205.151.11.13
MMS Port: 80
MCC: Not set
MNC: Not set
Authentication type: Not set
APN type: default,supl,mms

Note: Make sure “Use Packet Data” is ticked/checked on under Mobile Networks.

Data Roaming should be off or unchecked.

Can I call forward my home service to my travel phone service?
​Yes, In order for family, friends and business associates to contact you while traveling, we recommend you change your voice mail message to inform people to call your new local number at your travel destination or, if you would rather, Call Forward your phone to the new local number at your travel destination. Note: Make sure you have a call-forwarding package from your home carrier in place before you travel as their fees quickly stack up. In addition, you’ll need a long-distance plan on your home number, because calls forwarded to a US number are classified as long distance.

For a more convenient temporary call forward service, we recommend the Roamer App.

http://roamerapp.com

How do I change my SIM?

To Change your SIM follow the steps below:

  1. Remove the back cover of your phone.
  2. Remove the battery
  3. Slide the SIM out from its slot, using your finger.
  4. Slide in the new SIM making sure the cut out is in the same place as indicated on the phone
  5. Replace the battery
  6. Replace the back
  7. Turn on phone to test.


Can I use my regular phone number?
No, you receive a new phone number in your destination country
How do I know my Travel phone number?
You will receive your new phone number, when your SIM is activated, or the number os printed on your SIM if pre-activated. In additions you can check the About Phone, Status on your phone, when you arrive at your destination.
What happens if I lose my SIM?
The SIM and calling plan is prepaid, as such it is like cash, if you lose it or it is stolen, there is no refund.
What happens to my SIM card if I let it expire?
SIM Cards generally expire 30 days after your last plan expires. If you let it expire, it simply expires, the phone number also expires and can never be reactivated. You will have to purchase a new plan and receive a new SIM Card.
Can I use Tethering?

None of our carriers actively block or control Tethering, but they also do not actively support Tethering for phones not purchased from them.

Tethering is controlled more by the device than the network. Many phones are sold with Tethering restrictions placed in the phone by the original carrier, and unlocking does not remove those restrictions. There is a difference between an unlocked phone and an unbranded phone. An unlocked phone has the SIM lock removed, but all other branding installed by the original carrier remains, which can include Tethering Restrictions. An unbranded phone is a phone purchased direct from the manufacturer and does not have any carrier based locks or branding installed ever. IPhoners purchased direct from Apple are unbranded.

In addition, changes and upgrades to the various operating systems can change a phones ability to Tether.

As such the answer is a bit vague. Yes we have tested Tethering on several brands of phones, but all have been unbranded phones. We have had many reports of Tethering not working on various branded phones. Tethering is available if your phone supports it. No carriers will support any services like Tethering which can be affected by phone related restrictions.

Full Lebara Australia Instructions

Getting Started with your Lebara Mobile Australia Service

Please Note, when you start to use this SIM, you must follow these steps, before the SIM will allow calling. If you fail to follow the instructions for the first two steps first, your SIM will not work.

1. Activate the SIM,
2. Apply the Calling Plan PIN,
3. Set Up Data.

Note: You must apply your calling plan PIN within 24 hours of activating your SIM. we recommend you activate your SIM and apply your PIN on the day you travel to Australia.

Activate the SIM:

Your Lebara SIM is pre assigned a phone number but still requires activation. To activate, on arrival in Australia, insert your Lebara SIM into your unlocked GSM phone, and call 126 122 from your mobile phone. You will need to be the user of the SIM to activate it and have the following information ready:
From the SIM:

  • ICCID
  • PUK
  • EAN
  • Mobile No.
  • Plus your Passport information.

    With this Information goto:

    https://secure2.lebara-mobile.com.au/activation

    Apply Calling Plan PIN:

    To order a refill voucher, go to any retail location in Australia. Or go to:

    https://secure2.lebara-mobile.com.au/recharge

    Once your SIM has been activated and the calling plan PIN applied, your phone will be ready for normal use. At this point in time, reboot your phone. (Power off and power back on.) This will connect your phone to the Network if you are in Australia.

    Set Up Data:
    If you are using Data you will need to configure the APN (Access Point Name) in your phone settings.
    To configure the APN for Lebara follow the link http://lebaraau.tweakker.com/
    Follow the on screen instructions.

    New Plans or refills:
    While travelling in Australia you can purchase your new calling plan or refill your calling plan by purchasing a refill Voucher PIN. To purchase a Refill Voucher PIN go to most gas stations, corner stores or grocery stores in Australia. Or on-line go to: https://secure2.lebara-mobile.com.au/recharge

    Delivery Information:
    All SIM orders received by 3:00pm pacific time are delivered to Canada Post the next business day. Shipping estimate begin when delivered to Canada Post. Please refer to our Delivery policy at: http://travelersmobile.com/delivery/

    Your Features:
    For more details, refer to the Lebara Australia website.

    www.lebara.com.au/

    Customer Service:
    For customer service once your phone is activated dial 126 122 from your mobile phone.

    While traveling in Australia you can contact Lebara Australia direct at: 1300 126 122

    Additional contact information is available at:

    www.lebara.com.au/contactus

    Coverage:
    For more details, refer to the Lebara Australia coverage map..

    www.lebara.com.au/network-coverage

    Lebara AUS APN

    Find the APN or Network Settings in your phone set-up area:

    Name: Lebara AUS
    APN: purtona.net
    Proxy: Not Set
    Port: Not Set
    Username: Not set
    Password: Not set
    Server: Not set
    MMSC: http://purtona.mms/mmssend
    MMS Proxy: 10.202.002.020
    MMS Port: 8080
    MCC: Not set
    MNC: Not set
    Authentication type: Not set
    APN type: default,supl,mms

    Note: Make sure “Use Packet Data” is ticked/checked on under Mobile Networks.

    Data Roaming should be off or unchecked.

    Can I call forward my home service to my travel phone service?
    ​Yes, In order for family, friends and business associates to contact you while traveling, we recommend you change your voice mail message to inform people to call your new local number at your travel destination or, if you would rather, Call Forward your phone to the new local number at your travel destination. Note: Make sure you have a call-forwarding package from your home carrier in place before you travel as their fees quickly stack up. In addition, you’ll need a long-distance plan on your home number, because calls forwarded to a US number are classified as long distance.

    For a more convenient temporary call forward service, we recommend the Roamer App.

    http://roamerapp.com

    How do I change my SIM?

    To Change your SIM follow the steps below:

    1. Remove the back cover of your phone.
    2. Remove the battery
    3. Slide the SIM out from its slot, using your finger.
    4. Slide in the new SIM making sure the cut out is in the same place as indicated on the phone
    5. Replace the battery
    6. Replace the back
    7. Turn on phone to test.


    Can I use my regular phone number?
    No, you receive a new phone number in your destination country
    How do I know my Travel phone number?
    You will receive your new phone number, when your SIM is activated, or the number os printed on your SIM if pre-activated. In additions you can check the About Phone, Status on your phone, when you arrive at your destination.
    What happens if I lose my SIM?
    The SIM and calling plan is prepaid, as such it is like cash, if you lose it or it is stolen, there is no refund.
    What happens to my SIM card if I let it expire?
    SIM Cards generally expire 30 days after your last plan expires. If you let it expire, it simply expires, the phone number also expires and can never be reactivated. You will have to purchase a new plan and receive a new SIM Card.
    Can I use Tethering?

    None of our carriers actively block or control Tethering, but they also do not actively support Tethering for phones not purchased from them.

    Tethering is controlled more by the device than the network. Many phones are sold with Tethering restrictions placed in the phone by the original carrier, and unlocking does not remove those restrictions. There is a difference between an unlocked phone and an unbranded phone. An unlocked phone has the SIM lock removed, but all other branding installed by the original carrier remains, which can include Tethering Restrictions. An unbranded phone is a phone purchased direct from the manufacturer and does not have any carrier based locks or branding installed ever. IPhoners purchased direct from Apple are unbranded.

    In addition, changes and upgrades to the various operating systems can change a phones ability to Tether.

    As such the answer is a bit vague. Yes we have tested Tethering on several brands of phones, but all have been unbranded phones. We have had many reports of Tethering not working on various branded phones. Tethering is available if your phone supports it. No carriers will support any services like Tethering which can be affected by phone related restrictions.

    How do I Unlock my Phone?
    In order to use any SIM other than your local carrier SIM, you must have an unlocked phone. If you have a phone which has been locked by your local carrier because it was purchased on a term contract, you may be able to get your carrier to unlock it for you if the term is complete. Otherwise you may need to have your phone unlocked by an unlocking service.

    Once you have an Unlock code for your phone, you are ready to Unlock it. With most phones it is a simple as the following;

    Unlock Phone
    Unlock Phone
    Order your carrier or manufacturer based unlock code. Guaranteed safe and secure.
    Price: $14.95
    Carrier :
    Manufacturer :
    IMEI Code :

    Certain phone models require a specific key code. Please contact us for more details.

    How do I find My IMEI ?

    Dial it in. Most phones have a very simple key-in method to retrieve IMEI/MEID numbers: enter a 5-digit string—*#06#—and the number will be displayed on your phone.

    * This is not true for all carriers or phones. For example, while an iPhone on the AT&T network will return the MEID number, an iPhone on the Verizon network dials the number and reaches a recording that says, “Your call cannot be completed as dialed.” Good thing there are other methods!

    Go to the dial screen on your phone. On the keypad, enter *#06# without any spaces, as shown:

    Copy your IMEI. The IMEI will appear as you dial the final character, and should call the information automatically without your having to hit dial or send.

    * Consider adding *#06# as a phone contact. That way you don’t have to look it up again!

    1. Turn the phone completely off. As with any electronic device, it’s always best to power down before you start poking around the innards. It’s doubtful the phone will give you a jolt, but you could fritz out phone easily, and then what good would there be in having your IMEI?

    Remove the back cover. Slide the back open carefully, and remove the battery.

    Find the IMEI. Look in the empty battery slot for a white label noting the IMEI (highlighted in yellow here). It should be 15 or 17 digits, not including a few forward slashes, and shouldn’t contain any letters. Only the first 15 digits are needed.

    Tap Settings. This will open up the Settings window where you can set and see all your preferences.

    Scroll down to General, and tap that. You will be shown a list of all the basic information about your pad or tablet. Tap the About field, highlighted on the iPhone below:

    Locate your MEID. Scroll down the information list that tells you about your songs, videos, photos, etc. Towards the bottom, you will see MEID and to the right of that, a 14-digit number. This is your MEID. Shown below on an iPad:

    Look on iTunes. Connect your iPhone to your computer, and launch iTunes.

    Locate your phone. It will be listed on the left-hand column, under the heading Devices. At the top you will see a picture of your phone, along with your name, capacity, software version, serial number, and phone number.

    Click on your phone number. When you click on your phone number in iTunes, it will toggle between your number and your MEID.

    Use the dial method. From the phone keypad, enter *#06#, and your IMEI will be displayed.

    Look under the battery. Like all phones with an accessible battery, the IMEI is located on a label underneath.

    Look in settings. From the home screen, press Menu, then Settings, then About phone, and then Status. Your IMEI (or IMSI) will be located on the resulting screen.

    Locate the original packaging for your mobile device. Don’t worry about the booklet; look for the box.

    Locate the barcode label stuck to your box. It might have been placed over the opening to act as a seal.

    Look for the IMEI. It should be clearly labeled and is usually listed together with the barcode and serial number.

    • Write your IMEI down before your phone gets lost or stolen.
    • If your mobile phone is stolen, you can call or go to the nearest service center of your mobile network and give that IMEI number to staff to block your phone.
    • Not all phones have an IMEI number. Currently, it’s on all GSM and UMTS mobile phones commonly found in Europe, Asia, Africa, Australia, and increasingly in America. AT&T & T-Mobile are the major US carriers using GSM with IMEI numbers, but there are growing numbers of regional carriers who are switching to GSM like Centennial Wireless, Highland Cellular, Dobson Cellular to name a few. Verizon and Sprint phones will generally not have IMEI numbers but rather MEID numbers—unless they have a dual mode module for overseas use. Most pre-paid and non-contract phones in America don’t have IMEIs; the same applies to disposable phones throughout Europe, Asia, and Africa.

    Warnings

    • Blocking a stolen or lost phone via the IMEI will cut off all communication between your phone and your carrier, making it impossible for the phone to be recovered via tracking. Only do this as a last resort if your phone contains sensitive information.
    • Some thieves replace the IMEI numbers of phones they steal with the IMEIs of other devices. If you purchased a phone from someone or someplace you don’t quite trust, try to research whether or not your supposed IMEI actually goes with that model of phone.

    How long to Unlock ?
    Performing the actual unlock on a phone takes under 60 seconds. Simply enter the unlock code into the phone. However, note that it can take several hours up to two business days for the unlock code to be generated by Travelers Mobile.
    Yes, it is perfectly legal to unlock your phone. If you have completed your contract your carrier will do it for you, for a fee. Unlocking your phone has no impact on your carrier, you can still use them and the service will be as it was with your phone locked. In effect the only change resulting from unlocking your phone will be to allow you to use your phone on other carriers while traveling.

    Unlocking does not free you from your obligations of your contract.

    What Phones can I use?
    In general you can use any unlocked GSM phone/device with all regular plans, or you can use a locked smartphone (WiFi enabled) with our Mobile Data (MiFi) plans. It is best to make sure your phone/device is compatible with the network of the carrier you choose.
    Will Unlocking save me money?
    Yes! When you travel outside of your country, your local provider will charge you hefty ROAMING fees. By unlocking your phone, you can purchase no contract prepaid plans in the country you are travelling to, and save hundreds, sometimes thousands of dollars. Unlocking is a one time cost, with a phones lifetime of benefits.
    Will Unlocking Void my Warranty ?
    This actually depends on how you unlock your phone. If you use a jailbreak on an iPhone or alter the Firmware on other phones, it will void your warranty. But if you use the carriers or manufacturers unlock it will not void any warranty.

    To be sure, with an iPhone the only warranty approved unlock, uses iTunes to perform the Unlock. Travelers Mobile iPhone unlocks use iTunes to perform the unlock.

    With other phones, to be sure, the process should be install a SIM from any carrier the phone is not locked with, and the phone will automatically ask for an unlock code, simply enter the carrier or manufacturer unlock code and the phone is unlocked. Any process that requires more than entering a code is suspect.

    The unlocking service provided by Travelers Mobile follows these plans.

    If you unlock your phone using software by plugging your phone into your computer or installing software that will alter your phone, your warranty most likely will be voided. Only use a manufacturer or carrier based unlock service to unlock your phone.

    For safe and secure unlocking

    Unlock Phone
    Unlock Phone
    Order your carrier or manufacturer based unlock code. Guaranteed safe and secure.
    Price: $14.95
    Carrier :
    Manufacturer :
    IMEI Code :

    Why do I need to Unlock my Phone?
    When you buy a phone on a contract from your local carrier it is typically locked to that carrier. Some carriers lock all phones subsidized or not. In order to use your phone with other carriers you will need to unlock it
    What is Unlocking?
    When a wireless carrier sells a phone, majority of the time they “lock” the phone to their respective network. For example, if you buy a Rogers Blackberry Bold 9900, you can only use the phone with a Rogers SIM card. If you unlock your phone, it will remove the network restriction placed by Rogers and Blackberry. Once unlocked, you can insert the SIM of any compatible provider (Telus, Bell, ATT, T-Mobile, and etc…)
    Will I need to Unlock my phone again, ever?
    No. Once you have unlocked your phone with an unlock code from Travelers Mobile, it is PERMANENTLY unlocked. Even after upgrading or downgrading your software/firmware, your phone will remain unlocked.
    Will Unlocking De-brand my phone?
    No. Unlocking simply removes the network restriction on your phone. It does not make any software alterations (removing branding/customization restrictions).
    Will this really save money
    Yes it most certainly will.

    Most savings are in the 98% range, but it all depends on your calling plans and your home network roaming fees.

    Password Reset
    Please enter your e-mail address. You will receive a new password via e-mail.